In the second of this 10-episode series, Steve welcomes back guest Melissa Meier, a certified customer experience professional and vice president of Walker Information, to discuss the importance of being knowledgeable in your field as a CX leader.
A resource for customer experience (CX) and experience management (XM) professionals. 
Ten Traits of Effective CX Leaders
In this podcast series, Steve Walker and guests discuss the top ten traits of CX leaders and how you can leverage or improve those qualities to affect change in your companies approach to customer experience.
Included with this series is a downloadable report that explains each trait and includes tips on how to improve your leadership skills.
Download the “The Effective CXÂ Leader”
Download the Self-Evaluation Tool
This episode begins a 10-part series where host Steve Walker invites guests to highlight the ten traits of an effective CX leader. Lauri Jones, a certified customer experience professional and vice president of Walker Information, discusses the trait of being passionate.