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Luminaries of CX

Luminaries of CX

Who are the “rock stars” of CX – those individusals who have worked to bring the importance of knowing how your customer’s experiences impact companies? In this series, Steve Walker will invite CX luminaries to the CX Leader Podcast for a discussion on how they got started in the CX space and what they feel is important for CX leaders to know.

From CRM to CX

From CRM to CX

Released: September 18, 2018 6:00 am

Host Steve Walker welcome the CEO of Customer Think Corporation and the founder and editor-in-chief of CustomerThink.com Bob Thompson to discuss how he started in the customer experience industry and his thoughts on the future of the CX movement.

Listen to this episode