Exploring another topic on intersections with customer experience, Steve welcomes Dave Duke, an expert in customer success management and is... View Article
A resource for customer experience (CX) and experience management (XM) professionals. 
Intersections with CX
How does customer experience fit in today’s business environment? As the impact of customer experience has become more and more evident, other disciplines have emerged – all uniquely connected to the work of CX leaders. However, it can get pretty confusing, making it difficult to pin down the boundaries. This series will explore those “gray areas” where CX and other business disciplines intersect.
How does the customer experience practice work with other disciplines? In the inaugural episode of a new series, Steve explores the intersection of CX and UX (user experience) with guests Mike Miserendino and Suzi Shapiro from GravityDrive, a user experience consulting services company in Indianapolis.